We are here to help you feel safe and supported
If you need help using Mood Journal, restoring access, or understanding a feature,
our support team will respond as quickly as possible.
Contact email: support@moodjournal.app
Business hours: Monday to Friday, 09:00-18:00 UTC
English
Chinese
Global support
Response Commitment
24hFirst response target
72hTypical issue resolution
PriorityAccount lock and data issues
For account recovery or lock issues, include your device model, iOS version,
and a short issue summary in your email.
Frequently Asked Questions
I forgot my passcode. What can I do?
Use your security answer to re-verify identity and set up access again.
Face ID or Touch ID is unavailable.
Verify device biometric settings and fallback to passcode mode when needed.
Saved image failed.
Enable Photos add permission in iOS Settings and try again.
Troubleshooting Checklist
- Update to the latest iOS system version.
- Restart the app and ensure enough free storage.
- Check Photo Library add permission for image export.
- For unlock issues, verify passcode format and security answer input.
- If issue persists, send logs or screenshots to support@moodjournal.app.